Terms of Service

Valid as of May 3, 2019

Online store

Kultamaja Oy (Business ID 2994935-9) sells products to adult individuals. We reserve the right to change prices and shipping costs.

How to order

To order products in the online store, add them to the shopping cart and pay the contents of the shopping cart at the online store. All customer information is treated confidentially. The contact information requested in connection with the order is not used for the delivery of the order or for clarification of any ambiguity in the order. When ordering from an online store, you are required to familiarize yourself with the current terms of delivery.

Payments

Online store payments are made by Kultamaja Oy (business ID 2994935-9) in cooperation with banks and credit institutions. Use of the service does not require registration. The recipient of the payment is Kultamaja Oy.

Payment methods

Payment methods are bank transfer and PayPal

Payment Agent contact information:
Kultamaja Oy
Business ID: 2994935-9
Phone: +358 400 815 199
Email: jarmo@kultamaja.fi
www.kultamaja.fi/en/

Processing of refunds and cancellations

Marginal products do not have the right to exchange or return

Order and payment confirmation

An order confirmation will be sent to your email after a successful order. Sending confirmation messages requires an email address when ordering.

Shipping Method income and expenses

You will see the cost of your order after selecting your payment and shipping method. We deliver orders as registered (e.g., postal parcels) or as unregistered deliveries, of which registered shipments can be tracked with a shipping ID.

Delivery time

The most common delivery time for Finland is 1-7 days depending on order and delivery method. Detailed times are given in the product options. We are not responsible for delays caused by force majeure or for indirect damage caused by delays.

Exchanges and Returns

Marginal products do not have the right to exchange or return.

Problem solving

If the package is damaged in the mail, is a product made an immediate claim to the post office.